Shipping policy

Shipping Policy

Thank you for shopping with us. We’re committed to delivering your order as quickly and smoothly as possible.

1. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and order size.

Delivery times vary by destination:

Domestic: 3-5 business days

International: 7-21 business days

Please note that delivery times may vary due to carrier delays or customs processing.

3. Customs, Duties, and Taxes

We are not responsible for any customs fees, duties, or taxes applied to your order.

All fees imposed after shipping are the responsibility of the customer.

4. Order Issues

If your order arrives damaged or you experience any issues, please contact us within 30 days.

We are not responsible for lost or stolen packages once marked as delivered.

Questions?
Contact us anytime at hello@soileh.co

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