Terms of service

Terms of Service

Welcome to Soileh. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General
Soileh is a slow-made, nature-inspired clothing brand offering garments crafted from plant-based fibers. All products are sold subject to availability. We reserve the right to refuse service, cancel orders, or modify offerings at any time.

2. Orders & Payment

Orders are confirmed only upon successful payment.

Preorders and made-to-order pieces require full payment at checkout and are subject to the estimated production times stated on product pages.

We reserve the right to cancel orders for any reason, including suspected misuse or policy violation.

3. Shipping & Customs

We ship worldwide and offer tracking on all orders.

Shipping times may vary due to carrier delays or customs processing.

Customers are responsible for any customs duties, import taxes, or fees required by their country.

We are not liable for delays caused by shipping carriers, customs, or force majeure events.

4. Returns & Exchanges

Please review our full Return & Exchange Policy for detailed information.

Preorder and made-to-order items are eligible for exchange or store credit only.

Sale items are final sale and not eligible for return or exchange.

5. Product Information & Care

All product descriptions and images are as accurate as possible, but slight variations may occur due to the handmade nature of our garments.

We recommend following our care instructions to preserve the life of your pieces. We are not responsible for damage caused by improper care.

6. Intellectual Property

All content on this website — including images, designs, logos, text, and product descriptions — is the property of Soileh and may not be used, copied, or distributed without written permission.

7. Limitation of Liability

Soileh is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Our total liability to you will never exceed the total amount paid by you for products purchased.

8. Privacy
Your use of this site and any purchases made are also governed by our Privacy Policy.

9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the website constitutes your agreement to any changes.

 

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